Legal Notice

Last updated: August 3, 2026

In accordance with French legislation applicable to online public communication services, this Legal Notice is intended to inform users of the website about the identity of its publisher, hosting provider, and the various parties involved in its operation.

1. Website Publisher

The Forest Lodge website, accessible at www.chalet-forestlodge.com, is published by:

LAURENCE GUYON
SARL DU BANC DE GUENTRANGE, with a share capital of €1,000
Registered office: 2 Impasse de la Rosée, 57100 Thionville, France
Registered with the Thionville Trade and Companies Register under number 951 838 572 R.C.S. Thionville
SIREN: 951838572
SIRET: 95183857200018
EU VAT number: FR46951838572
Email address: sarl.banc.guentrange@gmail.com

The website is dedicated to presenting the Forest Lodge chalet, located in Xonrupt-Longemer, near Gérardmer, in the Vosges region of France.

2. Publication Director

The publication director is:

Laurence GUYON, in her capacity as managing director of the company and owner of the website.

Contact email address: sarl.banc.guentrange@gmail.com

3. Management and Sale of Bookings

The sale of stays, management of booking enquiries, and conclusion of rental agreements for Forest Lodge are handled by:

SARL ALEXCO CONCIERGERIE
Trading name: La Clé des Vosges
SARL with a share capital of €2,000
Registered office: 30 rue François Mitterrand, 88400 Gérardmer, France
Registered with the Épinal Trade and Companies Register under number 898 902 002 R.C.S. Épinal
SIREN: 898902002
SIRET: 89890200200010
EU VAT number: FR94898902002

Represented by Ms Alexia Courtois, in her capacity as managing director.

Telephone: 06 14 11 01 52
Email: alexia.courtois@lacledesvosges.com
Website: lacledesvosges.com

SARL ALEXCO CONCIERGERIE enters into booking and rental agreements in its own name and under its own responsibility.

Any direct booking made following an enquiry submitted through the Forest Lodge website is therefore concluded between the traveller and SARL ALEXCO CONCIERGERIE.

The terms applicable to the stay, including booking, payment, cancellation, amendment, refund, deposit, advance payment and security deposit conditions, are set out in the general terms and contractual documents provided by La Clé des Vosges before the booking is confirmed.

Bookings made through a third-party platform, including Airbnb or Booking.com, are subject to the contractual terms and conditions of the relevant platform.

4. Website Hosting

The website is created and hosted on the Wix platform by:

Wix Online Platforms Limited
1 Grant’s Row
Dublin 2 – D02 HX96
Ireland

Wix support services are available through the Wix Help Centre.

5. Website Design and Management

Website design and administration:

Laurence GUYON

Technical platform used: Wix

The website content is written and updated by:

Laurence GUYON

6. Intellectual Property

The Forest Lodge website and all of its content are protected by French and international intellectual property laws.

Unless otherwise stated, the structure of the website and the elements it contains, including texts, photographs, videos, illustrations, graphics, logos, trademarks, plans, maps, icons, files, animations and layout elements, are the property of the website publisher or are used with the permission of their respective rights holders.

Any reproduction, representation, adaptation, modification, publication, transmission, translation or use, whether in whole or in part, of the website or any of its elements is prohibited without the prior written permission of the publisher or the relevant rights holder, except where expressly permitted by law.

Any unauthorised use may constitute an infringement of intellectual property rights and may incur the liability of the person responsible.

Credits

Photography credits: Thomas Devard, unless otherwise stated.

Virtual tour: Viewly, unless otherwise stated.

Design and interior decoration of the chalet: the names, trademarks and work of architects, interior designers, craftspeople, manufacturers and partners presented on the website remain the property of their respective rights holders.

7. Information Provided on the Website

The publisher endeavours to provide accurate, clear and regularly updated information on the website.

However, descriptions, photographs, videos, floor plans, facilities, distances, travel times, availability, tourist information and pricing information may change over time.

Distances and travel times stated on the website are provided for information purposes only. They may vary depending on the route taken, traffic conditions, weather conditions, roadworks or the time of year.

Photographs and videos are intended to present the surroundings and facilities of Forest Lodge. However, they cannot guarantee that the property will appear exactly the same during the stay, particularly due to changes in decoration, layout, vegetation, snow conditions or season.

The contractual characteristics of the stay are exclusively those specified in the rental agreement, property description, booking confirmation and general terms and conditions provided by La Clé des Vosges.

In the event of any discrepancy between the general information provided on the website and the contractual documents supplied to the traveller, the contractual documents shall prevail.

8. Liability

The publisher takes reasonable measures to ensure the accessibility and proper functioning of the website.

However, it cannot guarantee the permanent availability of the website or the complete absence of errors, interruptions, technical malfunctions or malicious content introduced by third parties.

Access to the website may be temporarily interrupted, in particular due to maintenance, updates, technical incidents or events beyond the publisher’s control.

Users remain responsible for the equipment, internet connection and software they use to access the website.

9. Links to Third-Party Websites

The website may contain links to websites or services operated by third parties, including:

• La Clé des Vosges;

• booking platforms;

• social networks;

• mapping services;

• tourist offices;

• restaurants, tourist attractions and local service providers;

• websites of Forest Lodge partners.

These websites are operated under the sole responsibility of their respective publishers.

The publisher of the Forest Lodge website does not control their content, availability, prices, commercial terms, privacy policies or cookie practices.

The presence of a link to a third-party website does not constitute a guarantee, endorsement or recommendation of all the information and services offered by that website.

10. Personal Data

When using the website, certain personal data may be collected, particularly when the user:

• uses the contact form;

• requests information or a quotation;

• wishes to make a booking;

• contacts Forest Lodge or La Clé des Vosges by email, telephone or WhatsApp;

• uses services, maps, videos, audience measurement tools or widgets integrated into the website.

The data controller for personal data collected directly through the website is:

LAURENCE GUYON

2 Impasse de la Rosée
57100 Thionville, France

Email address for exercising data protection rights: sarl.banc.guentrange@gmail.com

Where data is transmitted to SARL ALEXCO CONCIERGERIE for the purpose of responding to an enquiry or arranging a booking, it processes the data required to manage the commercial and contractual relationship under its own responsibility.

Information concerning the purposes of processing, legal bases used, recipients of the data, retention periods and individual rights is set out in the Privacy Policy accessible from the website footer.

In accordance with applicable regulations, individuals have, depending on the nature of the processing, rights of access, rectification, erasure, restriction, objection and data portability.

Individuals may also lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data protection authority.

11. Cookies and Third-Party Services

The website may use cookies or other trackers that are necessary for its operation.

Subject to the user’s prior consent where required, the website may also use cookies or third-party services for purposes including:

• measuring website traffic and performance;

• displaying maps or directions;

• playing videos;

• displaying customer reviews;

• integrating content from social networks;

• enabling certain booking or communication features.

During their first visit, users may accept, refuse or customise the use of non-essential cookies.

Users may change their preferences at any time using the Manage My Cookies or Cookie Settings link available on the website.

Further information is available in the Privacy Policy or Cookie Policy.

12. Consumer Mediation

This section applies to disputes relating to bookings and contracts entered into directly with SARL ALEXCO CONCIERGERIE – La Clé des Vosges.

In the event of a dispute, the customer must first submit a written complaint to:

SARL ALEXCO CONCIERGERIE – La Clé des Vosges
30 rue François Mitterrand
88400 Gérardmer
France

Email: alexia.courtois@lacledesvosges.com

If no amicable solution is reached following this complaint, the consumer may refer the matter free of charge to the consumer mediator with which SARL ALEXCO CONCIERGERIE is affiliated.

The mediator may only be contacted after a prior written complaint has been submitted to La Clé des Vosges and in accordance with the conditions set out in the mediator’s rules.

13. Applicable Law

The website and this Legal Notice are governed by French law.

In the event of a dispute, the parties are encouraged to seek an amicable solution before initiating legal proceedings.

If no amicable resolution can be reached, the dispute shall be submitted to the courts having territorial and subject-matter jurisdiction, in accordance with applicable legal provisions and the consumer protection rules from which the consumer benefits.

14. Contact

For any questions relating to the website or its content:

LAURENCE GUYON
Email: sarl.banc.guentrange@gmail.com

For any enquiries concerning a booking, stay, amendment or cancellation:

La Clé des Vosges
Telephone: 06 14 11 01 52
Email: alexia.courtois@lacledesvosges.com